FAQ
AT THE MOMENT, UNFORTUNATELY, WE DO NOT, BUT WE SHIP TO THE WHOLE COUNTRY, AND YOU CAN ALSO CHOOSE TO “PICK UP” YOUR RENTALS FROM COPENHAGEN.
WE ARE ALWAYS LOOKING FOR NEW UNIQUE ITEMS TO GROW OUR CATALOG. SIGN UP FOR OUR NEWSLETTER TO STAY UPDATED WITH NEWS AS SOON AS WE GET THEM IN.
WE ALWAYS MAKE SURE AND DOUBLE-CHECK THE CONDITION OF THE GARMENT BEFORE AND AFTER IT HAS BEEN RENTED. AS LONG AS YOU TREAT THE ITEM AS IF IT WAS YOUR OWN, WE WILL TAKE CARE OF THE REST. WE WILL ALWAYS LET YOU KNOW IF THE ITEM HAS ANY STAINS, SCRATCHES, OR FAULTS PRIOR TO RENTING IT. AS ALL OUR ITEMS ARE VINTAGE IT IS COMMON THAT NOT EVERYTHING LOOKS JUST LIKE NEW, BUT THAT’S A PART OF THE VINTAGE-CHARM, RIGHT?
RENTAGE IS ALL ABOUT MAKING THE FASHION INDUSTRY LESS POLLUTIVE AND THEREFORE THE ENVIRONMENT AND SUSTAINABILITY ARE VERY IMPORTANT TO US. WE DO NOT CLEAN THE GARMENTS UNLESS IT HAS STAINS OR SMELLS, AND WHEN WE DO - IT IS CLEANED WITH PRODUCTS THAT ARE CERTIFIED BY THE NORDIC SWAN.
YOU CAN EITHER CHOOSE TO GET YOUR RENTALS SENT TO YOU OR PICK THEM UP IN COPENHAGEN.
IT IS ONLY POSSIBLE TO RENT AN ITEM FOR EITHER 4 DAYS OR 7 DAYS. HOWEVER, IF YOU HAVE ANY SPECIFIC REQUESTS THAT CONCERN RENTING A PIECE FOR LONGER, YOU ARE MORE THAN WELCOME TO CONTACT US AT RENTAGECONTACT@GMAIL.COM OR CONTACT US ON INSTAGRAM @RENTAGE_.
AS ALL OF THE PIECES ARE UNIQUELY PICKED IT ONLY COMES IN SPECIFIC SIZED. WE HAVE ALTHOUGH WRITTEN IN EACH PRODUCT DESCRIPTION, WHICH ITEMS FIT OTHER SIZES THAN THE SIZE STATED ON THE ITEM. AS WE WILL GROW OUR RENTAGE COMMUNITY WE WILL PROVIDE A LARGER RANGE OF SIZES.
AS A RENTAGER, YOU ARE EXPECTED TO TREAT THE ITEMS JUST AS IF THEY ARE YOUR OWN, ALTHOUGH WE KNOW THAT ACCIDENTS CAN HAPPEN, WHICH IS WHY CLEANING IS INCLUDED IN THE PRICE. IT IS POSSIBLE TO PURCHASE A “WEAR AND TEAR” INSURANCE FOR X DKK. THIS INSURANCE SOVERS IF A SEEM SPLITS, A ZIPPER COMES UNDONE ETC. UP TO 500 DKK REPAIRS. THE INSURANCE DOES NOT COVER TOTAL-DESTRUCTION OF THE CLOTHES OR REPAIRS ABOVE 500 DKK. IF THE “WEAR AND TEAR” INSURANCE HAS NOT BEEN PURCHASED THE RENTER IS COVERED UP TO THE ESTIMATED MARKET VALUE OF THE ITEM.
IF THE RENTED ITEM IS LOST OR DAMAGED IN SUCH A WAY THAT IT CANNOT BE REPAIRED THE RENTER IS LIABLE FOR DAMAGE AND WILL BE HELD ACCOUNTABLE FOR PAYING THE ESTIMATED MARKET VALUE OF THE ITEM (WHICH WE HAVE NEVER TRIED BEFORE)
YES INDEED! YOU JUST NEED TO DO IT CHECK OUT WITH THE ITEMS THAT YOU WANT TO RENT.